This Privacy Policy explains how g taya collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and handling it responsibly in line with applicable Philippine data privacy standards.
A clear breakdown of the personal data g taya gathers and how it is used to operate your account safely.
When you register on g taya, we collect your full name, date of birth, email address, mobile number, and preferred currency, which is Philippine pesos. This information is required to create and verify your account, confirm that you meet the minimum age requirement, and ensure that your account belongs to a real person based in the Philippines. We do not collect more information than is necessary for these purposes. Your registration details are stored securely and are only accessible to authorised personnel within our platform operations team. You may be asked to update or confirm your details if our verification process requires additional confirmation. Keeping your registration information accurate helps us serve you better and process any account-related requests without unnecessary delays.
As you use the platform — whether browsing the Game Lobby, placing bets in the Betting section, or joining a Live Casino table — we record activity logs including session timestamps, pages visited, games played, and wager amounts. This data helps us maintain the integrity of the platform, detect unusual patterns that may indicate fraud or account misuse, and improve the overall experience for Philippine players. Usage data is also used to calculate bonus eligibility and verify that promotional conditions from the Promotion page have been met. We do not use this data to build advertising profiles or share it with third-party marketing companies. All activity logs are retained for a defined period in line with our internal data retention schedule and applicable regulations. You can request a summary of your account activity at any time by contacting our support team.
All deposits and withdrawals processed through your g taya account are recorded, including the transaction amount in Philippine pesos, the payment method used, the date and time of the transaction, and the resulting account balance. These records are essential for resolving any payment disputes, confirming that funds have been correctly credited or debited, and complying with financial reporting obligations under Philippine law. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled through secure, compliant third-party payment gateways. Transaction records are kept for the period required by applicable financial regulations and are accessible to you through your account history. If you notice any discrepancy in your transaction records, you should contact our support team promptly so the matter can be investigated and resolved.
When you access g taya through a browser or mobile device, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and screen resolution. This information is used to optimise the platform's performance on your specific device, troubleshoot technical issues, and detect suspicious login attempts that may indicate unauthorised access to your account. We may also use cookies and similar technologies to remember your session preferences and keep you logged in securely between visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. Technical data is not used to identify you personally beyond what is necessary for security and platform performance purposes.
As a registered player in the Philippines, you have clear rights over your personal information and how it is handled.
You may request a copy of the personal data we hold about your account at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. This right allows you to confirm that your data is accurate and being used appropriately. If you believe any information is incorrect, you may also request that it be corrected or updated without undue delay.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain certain records. Account closure requests will be processed in accordance with our standard procedures, and residual data will be removed or anonymised once the mandatory retention period has elapsed. We will confirm the outcome of any erasure request in writing.
g taya uses industry-standard encryption and access controls to protect your personal information from unauthorised access, disclosure, or alteration. Our systems are regularly reviewed to identify and address potential vulnerabilities, and access to personal data is restricted to staff who require it to perform their duties. In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required by Philippine data privacy regulations.
We do not sell your personal data to third parties under any circumstances. Data may be shared with trusted service providers who assist in operating the platform, such as payment processors and identity verification services, but only under strict contractual obligations that require them to protect your information. We may also disclose data where required by Philippine law, court order, or regulatory authority. Any third party that receives your data is bound by confidentiality and data protection obligations equivalent to our own.
To submit a data access, correction, or erasure request, please contact our support team directly using the email address provided in the footer of this page. Include your registered account email and a brief description of your request so we can locate your records and respond efficiently. We aim to acknowledge all privacy-related requests within five business days and to resolve them within thirty days, in line with the timeframes set out under the Philippine Data Privacy Act. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines. We take all privacy enquiries seriously and are committed to resolving them fairly and transparently. For general questions about how your data is used, the FAQ page also contains helpful guidance on account and data topics.